This is the JD of
We are dedicated to enabling every person to live their true purpose and potential by offering access to tools, skills, evidence, and experts for holistic well-being care. With a focus on science and community, we aim to help individuals unlock their inherent genius for healthier living. Our impact is transforming lives, workplaces, and communities.
Operational and Customer Success Lead
- Part Time
- Hybrid
We are seeking a values-driven, skilled individual for the role of Operational and Customer Success Lead. Key responsibilities include overseeing operations, tracking and improving KPIs, diary management, copywriting, planning presentations, liaising with various stakeholders, email management, facilitating webinars, ensuring customer success, and supporting our growth.
Availability
- From
- Sep 2023 to
- Sep 2024
Job Tags
- Operations and Customer Service Lead
- Operational and Client Success Manager
- Ops & CSM
- Operations Coordinator and Customer Specialist
- COO
- Customer Success and Operations Manager
- CRM
- Client Relations and Operations Lead
Essential Skills
- MS365
- Google Docs
- HubSpot CRM
- Social Media Expertise
- Leadership abilities
- Organisational Skills
- Jira
- Confluence
- Trello
Desireable Skills
- LinkedIn Sales Navigator
- YouTube
- ZenDesk
- Start-up experience
- Pipedrive
- Line management of entry-level staff
- Presentation skills
- Webinar coordination
Cultural Preference Keywords
- Holistic Well-Being
- Scientific
- Empowerment
- Growth-driven
- Growth Mindset
- Tech Leadership
- Data-Driven